Frequently Asked Questions
01
What's your booking process?
Once you have reviewed the products you are after, please return to the home page and fill out the Contact Us form beneath the welcome page. We will get back to you within 24-48 hours confirming our availability and a quote to get started.
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Once the quote is reviewed and approved, we then proceed to invoicing. Please note a 40% deposit is required to confirm all bookings and the outstanding balance is paid in full 10 business days before your event.
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We accept the below payment methods:
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PayPal
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Email transfers
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Payment Plans (please note this is by our discretion)
Documents required to complete the booking with us includes:
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Signed contract/rental agreement between both parties
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government issued ID for rental items
04
Delivery/setup fees
Delivery Fees are extra depending on the location. We will deliver the items, set up as well as tear down.
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We charge a late-night pickup fee for events ending in the early am.
02
Do you have a storefront?
We do not maintain a storefront but we can arrange for you to visit our warehouse to view the items before booking with us. We understand that when it comes to décor, most brides would like to see the items before their big day and we can accommodate that.
03
Can I pickup?
Some of our decor pieces are available for rental pickups. You can pickup and return within a 48hr window. Due to size/expertise required to assemble some of our pieces. some items may not be available for pickup. Pls free to highlight which items you are interested in renting in the contact us form and we will let you know if that item is available for diy rental.
05
Do you have a minimum spend?
Yes, a $300 minimum spend for delivery items only. For all the administrative/transportation fees required to make a delivery, you need to spend at least $300 for it to be worth our while.